Effective Date: 16 August 2026
At AVI Cool System, we are committed to providing genuine products, proper dispatch, and reliable customer support.
AVI Cool System currently sells products from only the following two brands:
- Blue Star
- ADFROST
Please read this Return & Refund Policy carefully before placing an order.
1. Brands Sold by AVI Cool System
AVI Cool System sells only genuine and original products from Blue Star and ADFROST.
All products are dispatched from our available stock and are checked for proper dispatch before shipment.
AVI Cool System is primarily responsible for ensuring that the customer receives the original product ordered and that the product is properly dispatched.
2. Blue Star Products – Service & Warranty
For Blue Star products, after-sales service and warranty support are provided through the Blue Star service network.
Blue Star provides:
- Its own customer care service
- A dedicated toll-free customer care number
- Authorized service franchise/service centres across different territories
- Manufacturer-supported warranty and service facilities
Blue Star Warranty Registration
Customers purchasing a Blue Star product are advised to register the product for warranty with Blue Star using the original purchase invoice.
For Blue Star warranty registration and customer service, please contact:
Blue Star Toll-Free Customer Care: 1800 209 1177
Customers should keep the original purchase invoice safely, as it may be required for warranty registration and future warranty or service claims.
AVI Cool System is responsible for providing the genuine Blue Star product and proper dispatch of the product.
For service-related issues after delivery, customers may contact the applicable Blue Star authorised service network.
3. ADFROST Products – Service Network
For ADFROST products, AVI Cool System operates its own service network across North Gujarat.
Our service coverage primarily includes:
- Mehsana
- Patan
- Palanpur
- Other areas of North Gujarat, subject to service availability
Customers ordering ADFROST products from areas outside the above-mentioned service areas are strongly advised to contact AVI Cool System before placing the order and confirm the availability of service support in their location.
This is particularly important for products that may require installation, maintenance, repair, or after-sales service.
Important Service Advisory
Customers outside the North Gujarat service area should confirm service availability before placing an order.
AVI Cool System may not be able to provide the same level of direct service coverage in locations outside its established service network.
4. Product Dispatch & Warehouse
AVI Cool System operates warehouses in:
- Mehsana
- Patan
Orders may be dispatched from either the Mehsana or Patan warehouse depending on:
- Customer delivery location
- Product availability
- Stock availability
- Distance from the delivery location
- Logistics and dispatch requirements
We aim to dispatch products from the warehouse that is most suitable and has the required stock available.
Therefore, the dispatch location may vary from one order to another.
5. Product Availability
Product availability is subject to the actual stock available at our Mehsana and Patan warehouses.
If a particular product is not available at the nearest warehouse, the order may be dispatched from the other warehouse where stock is available.
If a product is temporarily unavailable, the customer will be informed about the expected availability or an alternative arrangement, where applicable.
6. Damaged Product at Delivery
IMPORTANT: All damage, shortage, incorrect-product, or delivery-related claims must be reported within 3 days of delivery.
Customers are requested to carefully inspect the outer packaging and product at the time of delivery.
If the product or packaging appears damaged:
- Take photographs and/or videos of the package before opening it.
- Inform AVI Cool System as soon as possible.
- Keep the original packaging and invoice safely.
- Do not attempt to repair or modify the product.
Claim Period
Any damage, shortage, incorrect product, or delivery-related claim must be reported to AVI Cool System within 3 days of delivery.
Claims received after 3 days from the date of delivery may not be accepted, except where otherwise required under applicable law or the manufacturer’s warranty terms.
7. Incorrect Product
If the customer receives a product that is different from the product ordered, the customer must contact AVI Cool System within 3 days of delivery.
The customer may be required to provide:
- Order number
- Product photographs/videos
- Product/model details
- Delivery documentation
After verification, AVI Cool System will provide an appropriate resolution.
Claims reported after 3 days from delivery may not be accepted, except where otherwise required under applicable law or the manufacturer’s warranty terms.
8. Return Conditions
A product may be returned only after prior approval from AVI Cool System.
Return / Claim Period
Any return, damage, shortage, or incorrect-product claim must be submitted within 3 days of delivery.
After the expiry of this 3-day period, the return or claim request may not be accepted, except where otherwise required under applicable law or the manufacturer’s warranty terms.
If a return is approved, return shipping charges will be borne by the customer unless the return is due to an error by AVI Cool System, such as dispatch of an incorrect product.
Where a return is approved:
- The product must be unused unless otherwise agreed.
- The original packaging should be retained.
- The original invoice/order details may be required.
- The product must not have been modified or repaired by an unauthorized person.
- The product must not have been damaged due to customer handling or misuse.
9. Products Not Eligible for Return
Returns may not be accepted for:
- Products damaged after delivery due to improper handling.
- Damage caused by incorrect electrical connection or voltage fluctuation.
- Damage caused by improper installation or plumbing.
- Damage caused by misuse or negligence.
- Products modified or repaired by an unauthorized person.
- Normal wear and tear.
- Consumable or replaceable components, where applicable.
- Products for which return is not permitted under the manufacturer’s terms and conditions.
- Claims reported after 3 days from delivery, except where otherwise required under applicable law or applicable manufacturer warranty terms.
10. Installation & Service Responsibility
Installation requirements vary depending on the product and brand.
For products requiring installation, customers should follow the applicable manufacturer’s installation instructions and service procedures.
Blue Star Products
For Blue Star products, customers can use the Blue Star authorised service network for applicable installation, warranty, and after-sales service.
ADFROST Products
For ADFROST products, AVI Cool System provides service support through its North Gujarat service network, subject to service availability in the customer’s location.
Customers outside North Gujarat should confirm service availability before placing an order.
11. Warranty
Warranty coverage is subject to the respective manufacturer’s warranty terms and conditions.
Blue Star Warranty
Customers purchasing a Blue Star product should register the product for warranty using the original purchase invoice.
Blue Star Toll-Free Customer Care: 1800 209 1177
Customers are advised to keep the original invoice safely for warranty registration and future warranty/service requirements.
Blue Star products are supported by the manufacturer’s authorised service network and applicable Blue Star warranty terms.
ADFROST Warranty
ADFROST products are supported through the AVI Cool System service network in North Gujarat, subject to the applicable warranty terms.
Customers located outside North Gujarat should confirm service availability before purchasing an ADFROST product.
Warranty Exclusions
Warranty does not normally cover damage caused by:
- Improper installation
- Incorrect electrical connection
- Voltage fluctuation
- Physical damage
- Misuse
- Negligence
- Unauthorized modification or repair
- Normal wear and tear
Please refer to the applicable manufacturer’s warranty terms for complete details.
12. Refund Policy
If a return or cancellation is approved and a refund is applicable, the eligible refund amount will be communicated to the customer.
Refunds will be processed through the applicable payment method or another agreed method.
The actual refund processing time may depend on the payment gateway, bank, or financial institution.
Shipping, installation, service, or other charges may not be refundable where such services have already been provided or costs have already been incurred.
13. Order Cancellation
Customers are requested to contact AVI Cool System as soon as possible if they wish to cancel an order.
Once an order has been dispatched, cancellation may not be possible or may be subject to applicable shipping, handling, or other charges.
Orders involving special procurement or arrangements may be subject to separate cancellation conditions.
14. Important Customer Advisory
Before placing an order, customers are advised to:
- Confirm the correct product/model.
- Confirm product availability.
- Confirm the delivery location.
- Confirm installation requirements, where applicable.
- Customers outside North Gujarat should confirm ADFROST service availability in their area before placing an order.
- For Blue Star products, customers can use the Blue Star authorised service network for applicable after-sales service and warranty support.
- Retain the original purchase invoice for warranty registration and future service requirements.
- Report any damage, shortage, or incorrect product within 3 days of delivery.
By placing an order, the customer acknowledges that they have reviewed the product, delivery, and applicable service requirements.
15. Contact AVI Cool System
AVI Cool System
Blue Star Authorised Distributor
Serving Mehsana, Patan, Palanpur and North Gujarat
Phone: 7600463979
WhatsApp: 7600463979
Email: rb.avicool72@gmail.com
Address: Nr. New Janta Hospital, Patan, Gujarat – 384265
For product information, availability, dispatch, delivery, return/claim, or service-network confirmation, please contact AVI Cool System.
Blue Star Customer Care & Warranty Registration
Blue Star Toll-Free Customer Care: 1800 209 1177
Customers should keep their original purchase invoice available when contacting Blue Star for warranty registration or service support.
16. Policy Note
This Return & Refund Policy should be read together with the applicable product warranty terms, manufacturer’s terms and conditions, Shipping Policy, Privacy Policy, and Terms & Conditions published on the AVI Cool System website.